Privacy Policy

Last updated: October 2026

Find Service History is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.

Data Controller

The data controller for the personal data described in this policy is Find Service History LTD, registered in England & Wales under company number 17357208, registered office Anglesea House, New Road, Farmborough, Bath, BA2 0HJ. We are established in the United Kingdom, outside the European Union.

1. Information We Collect

We may collect the following information:

Personal Information
Name
Email address
Billing information
Account login details

Vehicle Information
Vehicle registration numbers entered for checks

Technical Data
IP address
Browser type
Device information
Website usage data

How you found us
When you buy a report or a build sheet, we record where that visit came from: the referring website's name (not its full address), the page you first landed on, the page you bought on, and any campaign tags in the link. If you accept analytics cookies, we also remember your first visit on your device (localStorage, for up to 90 days) so a later purchase can be credited to it. We use this only to see which pages and channels lead to sales. It is stored with your order and deleted with it.

2. How We Use Your Information

We use your information to:

Provide vehicle history reports
Process payments
Manage your account
Provide customer support
Improve our services
Understand how reports and the trade dashboard are used – for example whether a report was downloaded, printed or shared, and, for trade accounts, which type of device and browser is used (no IP address is stored for this)
Prevent fraud and abuse

3. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR) we process data based on:

Contractual necessity – providing purchased reports
Legitimate interest – improving services and preventing fraud
Legal obligations – compliance with applicable laws

4. Sharing Your Information

We may share data with:

Payment processors
Vehicle data providers supplying service history information, and identifying a vehicle from the registration or VIN you enter
WhatsApp (part of Meta), if you hold a trade account and choose to message us there
Cloudflare, which runs the spam check (Turnstile) on our contact forms – it receives your IP address and browser details when the form loads, to tell people from bots, and also uses them for its own purpose of improving its bot detection, as its Turnstile privacy notice describes (cloudflare.com/turnstile-privacy-policy)
Website hosting and infrastructure providers
Legal authorities where required

We do not sell your personal data.

WhatsApp support for trade accounts
If you hold a trade account you can message us on WhatsApp. If you do, WhatsApp (part of Meta) processes your phone number and your messages under its own terms and privacy policy, and the conversation is kept on our support phone. We use it only to help you with your account, your checks and your billing, and keep it only for as long as we need it for that. Please don't send us your customers' personal details, such as names or photos of registration documents, over WhatsApp. We will not use WhatsApp to send you marketing.

Your own service records
You can attach your own service documents — a garage invoice, a receipt, or a photograph of a stamped service book — to a report you have bought or to a free service book you have started.
We keep the file you upload and what we read from it: the date of the service, the odometer reading, the garage's name and town, the work listed, any invoice or VAT reference printed on it, and the registration or VIN printed on it. We deliberately do not take your name, your address, your telephone number or your signature from the document, even where the document shows them.
To read a document we send it to Anthropic, which processes it on our instructions and does not use it to train its models. The file itself is held by Vercel Blob. Both act for us as processors.
The document stays private. It is never shown on the report, never included in the PDF, and nobody you share a report or a book with can open it — they see only the details we read from it and a note that a document is held. You can open it, and so can our administrators.
You can also choose to let a record you have documented appear on somebody else's check of the same vehicle, years later, without your name or your email address. That is never automatic: you tick a box when you save the record, and the record qualifies only if its odometer reading sits inside a public record of that vehicle's readings. For a car in Ireland that exists only where the car was once registered in Britain, so for most vehicles the record stays on your own report or book.
Removing a record takes it off the report or the book straight away. We keep the file, because a record somebody may already have read should not lose the evidence behind it. To have the file itself erased, email hello@findservicehistory.com.

5. Data Storage

Your data is stored securely using appropriate technical and organisational measures.

We retain personal data only as long as necessary for:

Service delivery
Legal compliance
Fraud prevention

6. Cookies

Our website may use cookies to:

Improve user experience
Track website performance
Enable essential website functionality

You can control cookies through your browser settings.

7. Your Data Rights

Under the GDPR you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request data portability

To exercise these rights contact Find Service History LTD at:

hello@findservicehistory.com

You can also complain to the Data Protection Commission in Ireland (www.dataprotection.ie), or to the data protection authority in the EU country where you live.

8. Data Security

We take reasonable steps to protect your data using industry-standard security measures including encryption and secure hosting.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.