Refund & Cancellation Policy

Last updated: 8 October 2026

This page explains when we take payment and when we don't, your right to cancel, and what to do if something is wrong with your report. It is in addition to your legal rights as a consumer, and nothing in it reduces them.

1. When we take payment

• When you buy a check, your card is authorised, not charged. We hold the amount while we look for the vehicle's records.
• We take payment only if we find manufacturer service records and deliver your report.
• If we find no manufacturer service records, we cancel the authorisation and take nothing. This also applies if the only records we hold were added by owners or garages rather than the manufacturer's dealer network. Your bank normally removes the pending amount within 1 to 5 working days.
• If a technical problem stops us completing your check, we do not take payment while we put it right. If we cannot complete it, the authorisation is released and you are not charged.
• The factory build sheet is an optional extra. We charge for it only if we deliver it. Because it is a separate product, you are charged for it when it is delivered even if no service records are found for the vehicle — in that case the build sheet is the only thing you pay for.

A report shows what the manufacturer's dealer network recorded for the vehicle. Work done by independent garages is not held by manufacturers, so how much a report contains varies from car to car.

2. Your right to cancel

Your statutory right to cancel within 14 days, how it applies to a report that is delivered straight away, and the model cancellation form are set out in our Right of Withdrawal notice. If you cancel before your report has been supplied, we release the authorisation or refund you in full.

3. If something is wrong with your report

If your report is not what we described — for example it is for a different vehicle because of our mistake, it will not open, or it is missing records we told you it contained — contact us. We will put it right, and if we cannot, we will refund you.

If you typed the wrong VIN, contact us straight away. If your report has not been delivered yet, we can usually cancel it without charge.

These rights come from the Consumer Rights Act 2022 and this policy does not affect them. There is no deadline in this policy for raising a problem.

4. Trade accounts

Trade accounts buy as businesses, so the consumer right to cancel does not apply. A trade check that finds no manufacturer records is not charged: a pay-as-you-go authorisation is released, and a check paid from credits or a free check is returned to your account. The same applies when the only record found is the vehicle's delivery or handover entry. Any monthly plan is covered by our Terms.

5. How to contact us

Email hello@findservicehistory.com with the email address you used, the vehicle's VIN, the date of purchase and what has gone wrong. Any refund goes back to the card you paid with, within 14 days of us agreeing it.

If you are not happy with our reply, you can get free advice from the Competition and Consumer Protection Commission at ccpc.ie.

Find Service History LTD · Registered in England & Wales · Company No. 17357208 · Anglesea House, New Road, Farmborough, Bath, BA2 0HJ