Help & Support
Step-by-step answers to the questions we're asked most. If they don't solve it, the contact form at the bottom of this page reaches a person, and we reply within 24 hours.
Browse by topic
- Checks & reportsHow a check works, how long it takes, where your report is, and what it means when we find nothing.11 answers →
- Payments & refundsPrices, when your card is charged, pending payments on your statement, receipts and refunds.6 answers →
- Account & sign-inSigning in with an email link, finding all your reports, and deleting your account.6 answers →
- Service book & your recordsStart a free service book, add your own receipts, and share your car's history with a buyer.8 answers →
- Trade accountsOpening an account, trade pricing, first checks held for review, invoices, colleagues and your logo on reports.8 answers →
Top questions
- There's a payment on my statement, but no records were foundPayments & refunds
- My report hasn't arrived. Where is it?Checks & reports
- What happens if no service history is found?Checks & reports
- My sign-in link expired or didn't arriveAccount & sign-in
- Can I get a refund?Payments & refunds
- How do I add a service record?Service book
- How do I open a trade account?Trade accounts
- How do I delete my account?Account & sign-in
Still stuck? Contact us
Get in Touch
Have a question or need help? Fill in the form below and we'll get back to you within 24 hours.
Contact Details
Address
Find Service History LTD
Anglesea House, New Road, Farmborough, Bath, BA2 0HJ
Registered in England & Wales · Company No. 17357208
Hours
Monday – Friday, 9am – 5pm