Payments & refunds

A service history check costs €12.99.

The factory build sheet costs €3.99 when you add it to a check, or €4.99 on its own.

Motor traders pay €6.99 per check with a trade account.

Only when we find records. At checkout your card is authorised for the price: the money is reserved, but not taken.

• If we find service records, we take the payment and send your report.
• If we find none, we cancel the authorisation and you pay nothing.

That's also why checks can only be paid by card: a card lets us reserve the money first and take it only when there's something to deliver.

That's the authorisation, not a payment. We cancel it as soon as the check finishes, and it never turns into a charge, but your bank keeps showing it as pending until it drops off at their end.

Your bank normally removes it within 1 to 5 working days. If it's still showing after 10 working days, contact us and we'll check it for you.

The build sheet is a separate product from the service history. If you added it and we delivered it, you pay for the build sheet even when the manufacturer holds no service records, because you still received it. The service history part isn't charged.

If the build sheet isn't available for your car, it isn't charged either.

Your receipt is in the email we send with your report. It shows what you paid and when.

Trade accounts can download an invoice for every check: see where to find invoices.

You only pay when we find manufacturer service records, so a car with no history never needs a refund.

If something is wrong, contact us and we'll put it right, or refund you to the card you paid with if we can't. That covers a report for the wrong vehicle because of our mistake, a report that won't open, being charged without getting a report, and being charged twice.

If you typed the wrong registration or VIN, tell us straight away: if your report hasn't been delivered yet, we can usually cancel it without charge.

A report shows what the manufacturer's dealer network recorded, so how much it holds varies from car to car. At checkout you asked us to supply your report straight away and confirmed that you lose the right to cancel once it has been supplied, so a delivered report can't be cancelled because it holds fewer records than you hoped.

Full details are in our refund and cancellation policy and our right of withdrawal notice.