Account & sign-in

No. Your report is emailed to you as a link that works without signing in. An account simply keeps every report you've bought in one place, along with any service books you've started.

Go to sign in and enter the email address you bought your report with. We email you a link: tap it and you're signed in. There's no password.

Trade accounts sign in with a password at the trade login.

• Each link works once and expires after 24 hours. If yours has expired or been used, ask for a new one.
• If it hasn't arrived within a few minutes, look in your spam or junk folder, and check the address you typed.
• You can ask for up to 5 links in 15 minutes. After that, wait a quarter of an hour and try again.

Reports are matched to the email address used at checkout. If you bought one with a different address, sign in with that address instead.

Still missing? Contact us with the registration or VIN.

Anyone you give the link to. Report links are long and random, so they can't be guessed, and reports never appear in search engines.

Contact us from the email address on your account and ask us to delete it. We'll delete your account and the personal data we hold about you, except records the law requires us to keep, such as payment records. Tell us if you'd also like your reports removed.

Trade accounts can do this themselves: in your trade dashboard, open Account and choose Delete My Account.